Cantonese Bilingual Advisor - BRIDGETOWNE

The Advisor I, Technical Support responds to basic to complex inquiries of a technical nature including hardware/software, or other designated client products. This position assists external/internal users of the client's technical products or services by answering questions and solving problems involved in their use.

Essential Functions/Core Responsibilities

• Assist external/internal users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems.
• Troubleshoot basic to complex customer issues that are technical in nature; including hardware, software, networking, or other designated client products.
• Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed.
• Solve problems that are generally unstructured and require extensive use of conceptual thinking skills.
• Ens...