Found Description
Drive exceptional customer service initiatives at Skip as a Program Manager for the Canadian Market. Oversee strategic delivery in a collaborative hybrid setting.
This role focuses on enhancing the Customer Services offering in Canada, requiring you to bridge teams and lead high-impact projects. Collaborate with Product, Tech, and Operations to ensure successful execution and alignment on deliverables. Your proactive approach will enable you to manage complexities and drive improvement across the operations.
Key Responsibilities:
• Lead the execution of Customer Service initiatives
• Manage dependencies and mitigate operational risks
• Align priorities with various cross-functional teams
• Establish governance and track KPIs for success
• Build relationships to foster collaborative success
Requirements:
• Significant experience in digital or tech environments
• Deep understanding of Agile and program management techniques
• Excellent communication and s...
This role focuses on enhancing the Customer Services offering in Canada, requiring you to bridge teams and lead high-impact projects. Collaborate with Product, Tech, and Operations to ensure successful execution and alignment on deliverables. Your proactive approach will enable you to manage complexities and drive improvement across the operations.
Key Responsibilities:
• Lead the execution of Customer Service initiatives
• Manage dependencies and mitigate operational risks
• Align priorities with various cross-functional teams
• Establish governance and track KPIs for success
• Build relationships to foster collaborative success
Requirements:
• Significant experience in digital or tech environments
• Deep understanding of Agile and program management techniques
• Excellent communication and s...
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