(Canada) Solutions Analyst - Financial (West Coast)

Position Summary

: Your focus is on providing an exceptional customer experience while handling technical queries and complaints for our cloud-based healthcare solutions.

We are looking for someone who can prioritize daily tasks to resolve customer problems, independently or with others, in a timely manner using various communication channels. To do well in this role you need to be able to remain calm while trouble-shooting simple to moderately complex system issues with customers. As well, a strong understanding of administrative tasks and workflows for long term care and medical facilities is key to your success.

Reporting to the Manager, Customer Support

Key Duties and Responsibilities:

Provide world class customer support demonstrating focus and empathy to clients who have problems administering, configuring, and using the application

Develop an in-depth understanding of our cloud-based software to supp...