Cambridge Service Manager Position

Lead a thriving service department at a premier dealership in Cambridge, Ontario. We're seeking a Service Manager who excels in operational efficiency and customer satisfaction.
In this leadership role, your command over the service team will drive exceptional customer experiences while maintaining a focus on technician productivity and profitability. You will oversee daily operations, mentorship, and performance metrics, ensuring that your team delivers the highest levels of service and loyalty. Your expertise in dealership environments will help streamline processes and foster strong relationships with customers and team members alike.
Key Responsibilities:
• Manage daily service department operations with exceptional workflow
• Lead and develop advisors, technicians, and support staff
• Monitor key metrics like CSI and technician efficiency
• Implement customer retention and conflict resolution strategies
• Ensure seamless inter-department operations with Parts ...