Found Description
- Ensure the team meets 100% of assigned cash collection targets through effective monitoring and coaching.
- Track and maintain QC Score (>93%) and Overall QC Compliance (>90%) by reviewing call audits and compliance reports.
- Monitor Kept PTP from Contacts (≥30%) to ensure promises made during calls are fulfilled.
- Maintain After Call Work (ACW) below 10 seconds to optimize efficiency and reduce idle time.
- Ensure Attendance Rate (≥97%) across the team.
- Manage and monitor the PDS Dialer system to ensure smooth call flow.
- Check Lost Call % and take corrective actions to minimize call failures.
- Monitor agent statuses (like, ACW/Post-processing, Idle time ) and intervene when necessary to maintain productivity.
Quality & Compliance
- Conduct regular co...