Call Centre Specialist (Contract)

• Contact Centre
• Flexible Hybrid Working
• Leading Australian Bank

Key Responsibilities: 

• Being the first point of contact for customer enquiries and answering questions over the phone 
• Develops and reviews policies, programs and procedures concerning customer relations and goods and services provided  
• Manages and trains staff providing customer services  
• Plans and implements after-sales services to handle complaints, refund requests and other feedback  
• Liaises with other organisational units, service agents and customers to identify and respond to customer expectations 

  
What We're Looking For: 

• Excellent communication skills 
• Previous customer service experience, preferably in financial services or similar sectors 
• Ability to work under pressure in a busy environmen...