Call Centre Officers (Many Vacancies)

Outbound Call Associate

. Proactive contact and engage customers to gather critical information through survey activities

. Meet and achieve the individual and company's key performance indicators

. Acquire a strong knowledge of the products and services, culture and processes

. Provide quality customer service and prompt follow-up to customers over the phone and/or email

. Listen to customers' needs, probe to redirect to the intent of the question and offer alternative solution

. Resolve customer queries efficiently and escalate issues promptly

. Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

. Other duties as assigned by Team Lead and/or Branch Head

Requirements

. Diploma / NITEC / GCE 'O' Level or equivalent
. Minimum C5 for English O level
. Preferably with 1 to 2 years of working exper...