Found Description
Responsibilities
- Handle inbound calls, emails, and social media enquiries related to dental/medical services.
- Schedule, confirm, and manage patient appointments across multiple clinic locations.
- Provide accurate information on treatments, procedures, promotions, and clinic policies.
- Verify patient information and maintain accurate records in the clinic management system.
- Assist patients with pre‑treatment preparation instructions and post‑treatment care guidance.
- Manage urgent cases by escalating to the appropriate clinic staff.
- Monitor and respond to patient feedback and enquiries on social media platforms.
- Work closely with clinic teams to ensure smooth patient flow and excellent service standards.
- Maintain confidentiality of patient information in compliance with PDPA and clinic policies.
- Minimum GCE ‘O’ Level or Diploma; healthcare‑related qual...