Call Centre Agent - Urgent Hiring

Job Title: Call Center Agent
Department:

Customer Support / Service Operations
Location:

Pune (Wadgaon Sheri)
Employment Type:

[Full-time]
Shifts:

Open for Rotational shifts/ US Shifts

Summary:
Our Call Center Agents are dynamic individuals that work in a fast-paced environment. Effective listening/clear communication are key to receive and process client service requests and updates along with inputting all information into service software templates. As a part of this team, you will provide first level support to clients and Field Service Technicians seeking assistance with service tickets, part ordering, and usage.

Essential Duties and Responsibilities

:
Accept and process emails/service requests/updates from clients or technicians via phone and/or email
Accurately document call information in database
Update customer with service status and call completion information
Solicit client/customer f...