Call Centre Agent (Evenings)

POSITION OVERVIEW

MCI is a leading tech‑enabled business services company. This role involves supporting inbound and outbound customer service and sales projects for a wide variety of clients. You will work evening hours handling inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and up‑sell customers on new products and services. Candidates should have excellent communication skills, be willing to learn on the job, and be highly reliable.

This role provides training and opportunities for advancement to Supervisor, Trainer, Talent Acquisition, and Operations Management.

POSITION RESPONSIBILITIES

In this role you handle inbound and outbound calls, supporting customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and provide a best‑in‑clas...