Call Center Workforce Supervisor Guadalajara

Position Summary

The Call Center Workforce Supervisor, reporting to the Director of Call Center Operations, is responsible for optimizing workforce efficiency and effectiveness while supporting strategic business intelligence initiatives for ResortCom Operations. This role requires strong leadership, advanced workforce management skills, and a data-driven approach to problem-solving. The Call Center Workforce Supervisor will oversee operational processes, monitor and improve staffing strategies, analyze performance metrics, and drive continuous improvements to ensure exceptional service levels. In addition, the role involves providing insightful business intelligence analysis, fostering employee development, and ensuring seamless client onboarding. A critical focus is balancing resource allocation, operational excellence, and the development of actionable insights to enhance overall call center performance
 

Position Type: Salaried position – This is ...