Call Center Workforce & Analytics Lead

Link-Worldwide is looking for a Workforce Supervisor in Mexico, Jalisco, Región Centro. This full-time in-office position involves optimizing workforce efficiency while supporting strategic business initiatives. You will oversee staffing strategies, monitor performance metrics, and drive improvements in service levels.

The ideal candidate will have strong leadership abilities and advanced workforce management skills, with experience in data analysis and problem-solving. The role includes a competitive salary of $40,000mxn–$45,000mxn plus attendance bonuses and other benefits.