Found Description
Become a vital part of MCI in Sydney, NS, as a Call Center Trainer, leading training programs that empower our agents to provide stellar customer experiences.
MCI seeks an Experienced Call Center Trainer with a focus on effective onboarding and continuous skill enhancement. With a background of at least 3 years in BPO or contact centers, you will play a crucial role in aligning training with performance goals across various client campaigns.
Key Responsibilities:
• Conduct engaging training sessions for new hires
• Design innovative training materials and e-learning content
• Evaluate training needs and suggest improvement strategies
• Monitor training outcomes through feedback and assessments
• Offer coaching support to agents after training
Requirements:
• 3+ years in training within a BPO environment
• Strong communication and facilitation skills
• Experience with LMS platforms and online training
• Knowledge of adult learning strategies
• Abil...
MCI seeks an Experienced Call Center Trainer with a focus on effective onboarding and continuous skill enhancement. With a background of at least 3 years in BPO or contact centers, you will play a crucial role in aligning training with performance goals across various client campaigns.
Key Responsibilities:
• Conduct engaging training sessions for new hires
• Design innovative training materials and e-learning content
• Evaluate training needs and suggest improvement strategies
• Monitor training outcomes through feedback and assessments
• Offer coaching support to agents after training
Requirements:
• 3+ years in training within a BPO environment
• Strong communication and facilitation skills
• Experience with LMS platforms and online training
• Knowledge of adult learning strategies
• Abil...