Found Description
As the Supervisor, Call Center Operations, you will organize and direct daily activities of our tech support call center, building, managing, and coaching teams of Representatives to deliver exceptional customer service and consistent sales results.
Essential Duties and Responsibilities
- Manage and direct daily activities and long-term success of Representatives through coaching, training, development, and performance management.
- Assign tasks, follow‑up, answer questions, and give instructions as needed to meet customer needs.
- Drive sales, operational, and customer service metrics by motivating Representatives, holding them accountable for their performance, and providing consistent and targeted feedback.
- Demonstrate an understanding of sales behaviors and resources and customer service best practices; ensure Representatives are knowledgeable about the Connected Home product and employ Serve, Solve, and Sell in every customer i...