Found Description
Your mission
Hello! We are Sungrow EMEA, and we are on the lookout for a passionate, driven, and experienced Call Center Supervisor to join our Customer Experience team and make a real difference across Europe.
We're thrilled to introduce a key role that sits at the very heart of how our customers experience Sungrow every single day - the Call Center Supervisor - EU. Curious what this is all about? Let's dive right in:
- You will manage all call center partners across the European region, regularly reviewing their performance and driving continuous service quality improvement based on clearly defined KPIs and SLAs.
- You will develop and roll out training strategies for our service partners, ensuring consistent product knowledge, service quality, and customer experience standards across all markets.
- You will design and optimize end-to-end remote customer service workflows, working hand-in-hand with cross-functional teams to...