Found Description
**CALL CENTER SPECIALIST**
**(Technical Support)**
**Chihuahua, MX**
**$16,000 - $23,000/month (MXN)**
The Specialist will initiate and provide ownership of support cases and follow through until the case has been resolved, closed, or reassigned to another individual or department. This position requires an individual that has a problem-solving mindset, solid electro-mechanical skill set, and the ability to navigate across departmental lines, utilizing all available resources to solve issues.
**A DAY IN THE LIFE**:
- Enter and manage support cases, Return Material Authorizations (RMA), and customer information into the business system
- Enter and manage sales order for spare parts as needed
- Work directly and collaboratively with various internal departments to resolve and/or escalate customer issues/concerns, and meet deadlines
- Prepare and communicate necessary status and tracking as requested/required
- Manage complex customer accounts, returns proces...
**(Technical Support)**
**Chihuahua, MX**
**$16,000 - $23,000/month (MXN)**
The Specialist will initiate and provide ownership of support cases and follow through until the case has been resolved, closed, or reassigned to another individual or department. This position requires an individual that has a problem-solving mindset, solid electro-mechanical skill set, and the ability to navigate across departmental lines, utilizing all available resources to solve issues.
**A DAY IN THE LIFE**:
- Enter and manage support cases, Return Material Authorizations (RMA), and customer information into the business system
- Enter and manage sales order for spare parts as needed
- Work directly and collaboratively with various internal departments to resolve and/or escalate customer issues/concerns, and meet deadlines
- Prepare and communicate necessary status and tracking as requested/required
- Manage complex customer accounts, returns proces...