Call Center Service Advocate I - Remote

Description

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The CC (Contact Center) Service Advocate helps us meet the goal of successfully managing comprehensive care and providing an unmatched patient experience for all Oak Street Health patients. The CC Service Advocate is responsible for providing exceptional customer service by scheduling patient appointments efficiently and accurately. This role involves handling inbound and outbound calls, managing appointment schedules, and ensuring an unmatched patient experience.
 

Core Responsibilities:

Appointment Scheduling: Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments.

Customer Interaction: Provide courteous and professional service to patients, addressing their inquiries and concerns.

Data Entry: Accurately enter patient information and appointment details into the scheduling system.

Communication: Communicate appointment details and any...