Call Center Representative

Hiring Contact center Representative to join our team at Neology PSquare TechSystems (part of Neology Inc Number of Open Positions – 3 Experience - 0 to 2 years Shift timing based on projects – Night Shift Industry - IT Product & Services and IT Consulting Employment Type - Full-time Work Location - Smart City, Kochi, Kerala Role Description This position is responsible for answering routine customer (telephone, case and image review) inquiries in a professional, customer-oriented manner and image review processing by following standard scripts and procedures. Must have an ongoing knowledge of company policies/guidelines as directed by management and must be flexible and willing to adjust to other duties of these based on business needs. Technical Competencies Answers incoming calls and makes necessary follow-up outbound calls Performs notice quality review activities when assigned. Performs accurate data entry of license plate numbers from images into the database. Possesses overall ...