Call Center Representative (Hermosillo)

Position Responsibilities

• Handle inbound and outbound calls, supporting customer service, technical support, and sales interactions.
• Interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best‑in‑class customer experience.
• Deliver exceptional service, act as a confident, engaged team player, and bring a positive outlook to work each day.
• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Ensure first‑call resolution through problem‑solving and effective call handling.
• Research systems to find missing information and coordinate with other departments to resolve issues when needed.
• Accurately document and process customer claims in appropriate systems.
• Lead fact‑finding discussions to determine the best options for the customer.
• Utilize knowledge base and training to accurately answ...