Found Description
About The Job
The Call Center Representative is responsible for assisting members with outstanding balances, resolving account issues, recapturing cancelled memberships, and proactively addressing concerns to support member satisfaction and retention. The role emphasizes delivering a positive and professional experience that aligns with the Judgement Free Zone® philosophy. The ideal candidate is positive, detail-oriented, and skilled in communication and negotiation.
Job Details
- Employment Type: Full-Time Independent Contractor
- Department: Customer Service/Support
- Job Level: Intermediate
- Experience: 3 Years
Qualifications
- High school diploma or equivalent; additional education in customer service or finance is a plus
- 2-3 years of experience in collections, customer service, or call center environments preferred
- Knowledgeable in CRM systems
- Strong communication, negotiat...