Call Center Representative (Banking)

Job Title
Job Title: Call Center Customer Service Representative (Banking)
Location: Onsite – Paseo de la Reforma, Mexico City
Work Mode: Onsite
Shift Duration: 10-hour shift
Work Schedule: Monday to Saturday
Sunday: Fixed weekly off
One additional weekly off: Any day between Tuesday to Saturday
Compensation & Benefits
Total Monthly Salary: MXN 21,000 which Includes Base Salary Food Coupons Monthly Performance Bonus and Meal Allowance
plus benefits
General Function
The Call Center Customer Service Representative is responsible for handling customer telephone calls in English and spanish while delivering exceptional customer service.
The role focuses on resolving customer inquiries efficiently during the first interaction, educating customers on bank products and services, and identifying opportunities to upsell and cross-sell based on customer needs.
The position requires adherence to the bank's policies, procedures, and risk f...