Found Description
About MCI
MCI is a leading tech-enabled business services company that delivers Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries. The company operates contact centers both on‑site and remotely, supporting a diverse portfolio of well‑known clients.
Job Summary
An enthusiastic Call Center Representative will handle inbound and outbound customer calls, providing support, technical assistance, and sales interactions. The role requires engaging hundreds of customers weekly to resolve issues, promote new products, and maintain a best‑in‑class customer experience.
Key Responsibilities
- Handle inbound and outbound calls professionally and efficiently.
- Resolve customer issues on the first call through effective problem‑solving.
- Research and retrieve information across systems to support customer needs.
- A...