Call Center Operations Sr. Supervisor

**Job Information**:Department Name- Alliant Employee BenefitsJob Type- Full timeService Now Ticket- INC*******Industry- InsuranceModality- On SiteWork Experience- 0-1 yearAssigned Recruiter ContactDate Opened- 04/25/2025City- TijuanaState/Province- Baja CaliforniaCountry- MexicoZip/Postal Code- *****- Ensure the department is meeting its goals by monitoring KPIs, agent performance, providing feedback, documenting poor performance and providing all necessary and available work tools to agents.Create a healthy work environment that helps keep attrition low.Responsibilities and Functions- Monitor agent performance and provide weekly documented coaching sessions- Monitor dept.KPIs and assist in improving them- Document poor agent performance with HR on time- Work on weekly payroll to ensure agents are paid correctly (Tress / Excel / Outlook)- Generate weekly agent bonuses based on their performance (Excel / Outlook)- Schedule agent time off in a way that avoids negative impact to KPIs-...