Call Center Operations Lead - Performance & Growth

BPO in Makati is seeking a skilled manager to oversee call center operations. The successful candidate will ensure that client KPIs are met while managing staffing ratios effectively. Responsibilities include monitoring service metrics, coaching team members, and conducting performance reviews.

The ideal candidate has a Bachelor’s degree and 2-3 years in a managerial role within call centers or related industries. Strong leadership, communication, and organizational skills are essential for success in this role.