Call Center Operations Lead - Data-Driven CX & Strategy

Miravia is seeking a Customer Care Call Center Manager in Romblon, España, to drive service excellence. In this role, you will manage and develop a team of agents to ensure high-quality customer support.

Your responsibilities include designing performance strategies, monitoring team metrics, and resolving complex customer issues. A bachelor's degree in Business Administration or related field with 5+ years of call center management experience is required. This position is on-site.