Found Description
Call Center Operation Transformation Lead
Leads operating model redesign, performance optimization, and service governance.
Dicetek LLC | Posted Mar 2
Contract
Dubai
Negotiable
Unknown
- Redesign call center operating model
- Define SLAs, KPIs, dashboards, and governance framework
- Workforce planning and capacity modeling
- Quality assurance and escalation frameworks
- Customer journey optimization and cost control
- 8–12 years in contact center operations leadership
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