Found Description
Job Title: Call Center Manager
Location: Noida Sector 98 (On-site)
Department: Customer Support / Operations
Reports To: VP
Job Summary
We are seeking an experienced and results-driven Call Center Manager to oversee the daily operations of our customer service team. The ideal candidate will be responsible for managing staff, improving customer satisfaction, achieving service-level targets, and ensuring operational efficiency. The Call Center Manager will play a key role in developing team performance, implementing best practices, and driving continuous improvement.
Key Responsibilities
- Manage the day-to-day operations of the call center.
- Lead, mentor, and motivate a team of Team Leaders, Supervisors, and Customer Service Executives.
- Monitor key performance indicators (KPIs) such as Average Handle Time (AHT), First Call Resolution (FCR), Custom...