Call Center Manager

At Evolution Wellness, we believe fitness has the power to change lives. Across our brands, we support thousands of members every day, and our Call Centre plays a vital role in delivering exceptional service, supporting member retention and driving commercial outcomes.

About the role:

We are looking for an experienced Call Centre Manager to lead our Customer Service, Retention and Collections functions while helping shape the future of the department, including the development of a telesales capability.

This is an opportunity for a hands‑on leader who enjoys improving performance, developing teams and building new capabilities that support business growth.

Core Responsibilities:

• Lead and develop teams responsible for Customer Service, Retention and Collections.
• Drive service excellence and ensure a positive member experience across all member touchpoints.
• Improve retention outcomes through effective save and member eng...