Found Description
Job Title: Call Center Manager
Location: Noida Sector 98 (On-site)
Department: Customer Support / Operations
Reports To: VP
Job Summary
We are seeking an experienced and results-driven Call Center Manager to oversee the daily operations of our customer service team. The ideal candidate will be responsible for managing staff, improving customer satisfaction, achieving service-level targets, and ensuring operational efficiency. The Call Center Manager will play a key role in developing team performance, implementing best practices, and driving continuous improvement.
Key Responsibilities
Manage the day-to-day operations of the call center.
Lead, mentor, and motivate a team of Team Leaders, Supervisors, and Customer Service Executives.
Monitor key performance indicators (KPIs) such as Average Handle Time (AHT), First Call Resolution (FCR), Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Service Level Agreement (SLA) compliance.
Develop and impleme...
Location: Noida Sector 98 (On-site)
Department: Customer Support / Operations
Reports To: VP
Job Summary
We are seeking an experienced and results-driven Call Center Manager to oversee the daily operations of our customer service team. The ideal candidate will be responsible for managing staff, improving customer satisfaction, achieving service-level targets, and ensuring operational efficiency. The Call Center Manager will play a key role in developing team performance, implementing best practices, and driving continuous improvement.
Key Responsibilities
Manage the day-to-day operations of the call center.
Lead, mentor, and motivate a team of Team Leaders, Supervisors, and Customer Service Executives.
Monitor key performance indicators (KPIs) such as Average Handle Time (AHT), First Call Resolution (FCR), Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Service Level Agreement (SLA) compliance.
Develop and impleme...