Call Center Manager

Iswarya Fertility Center was founded with the mission of helping every couple experience the joy of parenting. The center focuses on providing compassionate, patient-centered fertility care and support throughout the treatment journey. A multidisciplinary team works together to offer individualized treatment plans and a supportive environment. Prospective team members can expect to be part of an organization driven by empathy, ethical medical practices, and continuous improvement in patient experience.

Role Description This is a full-time, on-site Call Center Manager role based in Chennai. The Call Center Manager will oversee daily operations of the call center, including managing call volumes, monitoring performance metrics, and ensuring efficient handling of inquiries and appointments. The role involves leading and coaching the call center team, setting clear performance goals, providing regular feedback, and supporting professional development. The manage...