Found Description
Meraki Education is looking for enthusiastic and customer-oriented individuals to join our call center team. The role involves handling inbound and/or outbound calls, assisting families interested in admissions at our school, with their queries, resolving issues, and ensuring parent satisfaction while following company policies and procedures.
Key Responsibilities:
- Answer inbound calls from families promptly and professionally.
- Make outbound calls towards new leads, follow-ups to existing parents, collecting feedback from existing parents.
- Handle parent inquiries, complaints, and requests with accuracy and empathy.
- Provide detailed information about the school, its processes & upcoming events/ activities.
- Record & update details of all interactions in the CRM.
- Escalate complex issues to senior team members & refer cases to specific teams depending on case history.
- Achieve daily/weekly/mon...