Call Center CSR | Flight Reservation Account | Online Application

Description

• Answer incoming calls from customers regarding flight reservations and inquiries.
• Provide excellent customer service and resolve customer issues effectively.
• Utilize a sales pipeline approach to upsell additional services and products.
• Manage scheduling and ensure timely follow-up on customer requests.
• Collaborate with team members to optimize the customer experience and efficiency.

Requirements

• Educational Qualifications: High School diploma or equivalent.
• Experience Level: 0–2 years.
• Skills and Competencies: Strong English language proficiency.
• Skills and Competencies: Excellent interpersonal skills and teamwork.
• Skills and Competencies: Knowledge of call center operations and customer service best practices.
• Qualities and Traits: Ability to work in a fast-paced environment wit...