Found Description
Position Overview
MCI seeks Collections Representatives who are professional, empathetic, and motivated to help customers resolve outstanding balances while maintaining respectful, solution‑focused interactions. The role involves phone and email outreach to manage overdue accounts and establish repayment plans.
Key Responsibilities
- Contact customers via phone and email regarding overdue accounts to discuss balances and payment options.
- Negotiate realistic and effective repayment plans or settlements with customers.
- Monitor and follow up on missed payments and broken promises to pay.
- Update customer records, payment statuses, and notes in the system accurately and promptly.
- Ensure all collection activities comply with regulatory standards, including debt collection laws and company policies.
- Maintain detailed and organized records of all interactions and collection efforts.
- Consistently m...