Found Description
**Eaton's Corporate Sector division is currently seeking a Call Center Agent.
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**What you'll do**:
**Job summary**
Job requisition based at Queretaro City
**Job responsibilities**
- Handle calls from customers and distributors from USA and Canada
- Fulfill order management related activities for distributors
- Identify and implement process improvements
- Maintain daily usage of the Customer 360 tool
- Change notice management
- Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations
- Ability to handle high-pressure, fast-paced environment requiring diligence to detail
- Proven analytical and critical thinking skills
- Ability to constructively manage conflicts and discrepancies towards positive resolution
- Prioritizing customer demand to assist with improved product flow
- Work with finance team to resolve customer cr...