Found Description
Hiring Now!
Work from Home
**Location**:
Must live in the Mexicali area.
As a Call Center Representative for EAG, you will be the first point of contact for patients seeking services with our client.
You'll assist with appointment scheduling, provide accurate information, and help patients navigate their care experience—all while delivering compassionate, high-quality service over the phone.
Job
**Responsibilities**:
Responsibilities include:
- Answer high-volume inbound calls.
- Schedule, cancel, and reschedule appointments across multiple departments (medical, dental, behavioral health).
- Provide accurate information regarding clinic services, locations, hours, and providers.
- Verify basic insurance information and patient eligibility when applicable.
- Route calls to appropriate clinics, departments, or staff based on patient needs.
- Handle patient inquiries and resolve minor issues with professionalism and empathy.
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