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Job Description
- Handle inbound and outbound calls in a professional, courteous, and efficient manner.
- Provide accurate information to customers regarding products, services, and company policies.
- Resolve customer issues, complaints, or inquiries promptly and effectively, maintaining a high level of customer satisfaction.
- Follow company scripts, guidelines, and procedures to ensure consistency and quality in customer interactions.
- Document and update customer interactions in the system.
- Meet or exceed performance targets, including call handling time, quality scores, and customer satisfaction.
- Collaborate with other team members and departments to ensure efficient resolution of customer concerns.
- Attend training sessions and actively participate in ongoing skill development.
- At least 2nd year College Completer
- With or without BPO experience —we provide training for t...