Found Description
Position Overview
MCI is a leading Business Process Outsourcing (BPO) company. We are hiring call center agents to support inbound and outbound customer service and sales projects for a wide variety of clients, including government programs and major brands. The role involves handling inbound inquiries, making outbound calls to existing customers to assist with customer service questions, and up-selling new products and services.
Key Responsibilities
- Handle inbound and outbound contacts in a courteous, timely, and professional manner.
- Ensure first call resolution through problem solving and effective call handling.
- Research systems for missing information and coordinate with other departments as needed.
- Accurately document and process customer claims in appropriate systems.
- Lead fact‑finding discussions to determine the best options for the customer.
- Utilize knowledge base and training to answer c...