Found Description
Job Title
Call Center Agent
Location
Onsite – Paseo de la Reforma 342, Piso 20, 06600, Ciudad de México
Shift Timing
Monday to Friday | Between 6:00 AM – 6:00 PM (MX Time)
Compensation & Benefits
- Total Monthly Salary: MXN 21,000 (includes Monthly Base Salary, Monthly Performance Bonus and Food Coupons)
- Plus benefits
Job Overview
We are seeking a motivated Call Center agent (Retention Specialist) to join our onsite team in Mexico City. This role focuses on retaining existing customers by promoting products and services, addressing concerns, and providing exceptional customer service through inbound and outbound calls.
Key Responsibilities
- Promote and retain company products and services.
- Handle inbound and outbound customer retention calls.
- Negotiate and process save and service order requests effectively.
- Deliver high‑quality customer servi...