Found Description
We at Coforge are hiring Call Center Agents who can provide inbound Customer Support for Banking & Financial Service Products.
- This is an onsite role based in Mexico City. We are looking for agents who can start as soon as possible.
- The monthly pay rate is MXN $15,000, along with benefits such as vacation days, food coupons, performance bonuses, and more. Candidates should be available to work a 10-hour shift.
- Handle inbound voice calls with professionalism & empathy.
- Support customers with Credit Cards (including lost/stolen reports, Checking & Savings Accounts, Debit Cards, Online & Mobile Banking, Bill Pay & Mobile Deposits, Loans & Mortgages & Other voice-related tasks as assigned.
- Inform customers of account status and process maintenance requests (e.g., payments & balance transfers).
- Assist with escalations and ensure timely resolution.
- Accurately document all interactions ...