Found Description
Join Pason as a Tier 1 Technical Support Analyst in Calgary, AB, where you can utilize your troubleshooting skills to deliver top-notch support in a dynamic 24/7 service desk. Immerse yourself in oil and gas technologies while enhancing your career.
This role combines technical expertise with exceptional customer service as you assist remote clients facing technical challenges. You will be responsible for troubleshooting hardware and software issues and collaborating with development teams to recreate problems. Your commitment to excellence in service will support Pason’s clients during product deployment and ongoing use.
Key Responsibilities:
• Provide prompt resolutions to customer inquiries
• Administer user accounts for cloud and on-site services
• Logging and tracking interactions with clients
• Troubleshoot technical issues effectively
• Actively contribute to process improvements
Requirements:
• Experienc...
This role combines technical expertise with exceptional customer service as you assist remote clients facing technical challenges. You will be responsible for troubleshooting hardware and software issues and collaborating with development teams to recreate problems. Your commitment to excellence in service will support Pason’s clients during product deployment and ongoing use.
Key Responsibilities:
• Provide prompt resolutions to customer inquiries
• Administer user accounts for cloud and on-site services
• Logging and tracking interactions with clients
• Troubleshoot technical issues effectively
• Actively contribute to process improvements
Requirements:
• Experienc...