Found Description
Join the esteemed Osler, Hoskin & Harcourt LLP as an Information Services Technician in Calgary. This position focuses on delivering hands-on technical support and maintaining the Firm's IT systems to enhance user satisfaction.
As a crucial member of the IS team, your role involves assisting staff with technical issues, troubleshooting hardware and application problems, and supporting network operations. You'll engage with users to provide efficient solutions, escalating challenges when necessary. Your technical expertise will ensure robust performance of the Firm’s IT infrastructure.
Key Responsibilities:
• Receive and address service requests promptly
• Analyze user issues and provide effective resolutions
• Document support interactions in the ticketing system
• Offer training and assistance on technology use
• Support AV equipment in meetings and events
Requirements:
• Proven experience in technical support environments
• Familiarity with computer syst...
As a crucial member of the IS team, your role involves assisting staff with technical issues, troubleshooting hardware and application problems, and supporting network operations. You'll engage with users to provide efficient solutions, escalating challenges when necessary. Your technical expertise will ensure robust performance of the Firm’s IT infrastructure.
Key Responsibilities:
• Receive and address service requests promptly
• Analyze user issues and provide effective resolutions
• Document support interactions in the ticketing system
• Offer training and assistance on technology use
• Support AV equipment in meetings and events
Requirements:
• Proven experience in technical support environments
• Familiarity with computer syst...
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