Found Description
Drive AI innovations within Customer Care at NRG Energy as an AI Solutions Analyst. This virtual position supports contact center optimization and focuses on hands-on implementation and analysis.
As an AI Solutions Analyst, you will configure and enhance AI workflows, monitor performance, and facilitate continuous improvement initiatives. Your work will focus on troubleshooting issues, maintaining documentation, and analyzing customer metrics to drive valuable insights for service efficiency.
Key Responsibilities: • Support AI solutions in production environments • Monitor and optimize contact center performance metrics • Identify and resolve workflow issues affecting operations • Manage configuration and documentation processes • Provide support for new AI project initiatives
Requirements: • Bachelor's Degree in Computer Science or similar field • 3+ years in applied AI or contact center roles • Familiarity with CRM platforms such as SAP or Salesforce • Stro...
As an AI Solutions Analyst, you will configure and enhance AI workflows, monitor performance, and facilitate continuous improvement initiatives. Your work will focus on troubleshooting issues, maintaining documentation, and analyzing customer metrics to drive valuable insights for service efficiency.
Key Responsibilities: • Support AI solutions in production environments • Monitor and optimize contact center performance metrics • Identify and resolve workflow issues affecting operations • Manage configuration and documentation processes • Provide support for new AI project initiatives
Requirements: • Bachelor's Degree in Computer Science or similar field • 3+ years in applied AI or contact center roles • Familiarity with CRM platforms such as SAP or Salesforce • Stro...
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