Cainiao-Operations Quality Control-Monterrey

Job Description: To supervise and coordinate last-mile DSP logistics operations, ensuring delivery efficiency, customer satisfaction, and achievement of operational goals. Lead a team of delivery drivers and logistics staff, optimizing resources and processes. Coordinate daily DSP delivery route planning and dispatch operations. Supervise and lead the team of DSP delivery drivers and internal logistics Drivers. Ensure compliance with delivery schedules, service quality, and operational standards. Monitor DSP team performance using key metrics (KPIs): on-time delivery, incident rates, productivity, etc. Handle operational incidents and resolve issues in real time. Collaborate with other departments such as Customer Service, Network, Warehouse, IT, and Other OPS to ensure seamless service. Oversee inventory control, returns, and related delivery documentation. Implement process improvements to increase efficiency and reduce costs. Train, motivate, and evaluate team members and last mile ...