Cafe Customer Service Associate | Retail | M&S Cafe | UAE

Overview Of The Role

• The Customer Service Associate - Cafe plays a key role in delivering exceptional service to customers, maintaining store standards, managing inventory, and assisting with sales. This role involves handling customer inquiries and complaints, ensuring the store is well‑stocked and visually appealing, and operating the cash register in accordance with company policies.
• You will be an integral part of the retail team, aiming to enhance customer satisfaction and increase sales revenues. Success in this position involves maintaining a positive shopping environment, understanding customer needs, and efficiently managing sales processes.

What You Will Do

• Engage with customers to provide a high level of service and assist with their needs.
• Address basic customer complaints and escale issues as needed.