Business Unit Leader in Customer Experience

Lead transformative customer experiences with IntouchCX as a Business Unit Leader. Drive high-growth global client programs with innovation-led strategies and operational excellence.

In this senior leadership role, you will serve as a trusted advisor to executives, translating business goals into actionable roadmaps. With over 10 years of contact center experience and P&L responsibility, you’ll identify growth opportunities and implement data-driven solutions. Your focus on program scope enhancement through automation and AI will deliver measurable business impact.

Key Responsibilities: • Advise executives on strategic and operational plans • Analyze data to uncover growth opportunities • Ensure delivery, quality, and financial performance • Lead teams to meet ambitious KPI targets • Integrate automation and AI solutions for efficiency

Requirements: • Degree or certification in a related field • Over 10 years in senior contact center roles • Strong cognitive ...