Business Technician II at Bell Canada

Join Bell Canada as a Business Technician II and support cutting-edge network solutions in Ottawa or Toronto. Engage in IoT, Cloud, and Cyber Security projects on a full-time basis.
In this role, you will be an integral part of Bell's Business Markets team, ensuring superior service delivery to Managed Services customers. Manage incidents, document technical workflows, and coordinate with various teams to guarantee SLAs are consistently met. Your expertise will enable innovation and enhance customer satisfaction in our network services.
Key Responsibilities:
• Support customers by managing incidents and service changes
• Collaborate with L3 teams to troubleshoot complex incidents
• Document processes and maintain client communication
• Provide onboarding and training for new clients
• Propose process improvements based on client feedback
Requirements:
• Relevant college diploma or equivalent experience
• Achieved or working toward IP certification (CCNA, e...