Business Systems Analyst with ServiceNow

Shape future business strategies as a Business Systems Analyst at BMO, focusing on ServiceNow platforms. Embrace a hybrid work model, with three days in the Toronto office each week.
At BMO, we're seeking a Business Systems Analyst to support our ServiceNow initiatives. This role requires 5-7 years of experience in ITSM and asset management, complemented by knowledge of process mapping tools like Power BI and Visio. You will engage stakeholders, document requirements, and analyze business processes to achieve optimal outcomes.
Key Responsibilities:
• Optimize business operations through thorough investigation
• Define and document requirements on ServiceNow
• Facilitate stakeholder workshops and project meetings
• Collaborate with development teams for requirement alignment
• Build and support User Acceptance Testing (UAT)
Requirements:
• 5-7 years as a Business Systems Analyst
• Experience with ServiceNow and ITSM initiatives
• Proficiency in Power BI ...