Business Support Specialist at Westland

Join Westland Insurance Group as a Business Support Specialist focused on Acturis and Genesys support. Foster your technical skills and customer service passion while assisting end users at our Surrey, BC office.

This role offers an opportunity to thrive in a service-driven environment. As a Business Support Specialist, you'll engage with clients directly, utilizing your understanding of Acturis and Genesys systems to resolve technical challenges. Your role will be vital in ensuring smooth operations and business continuity by providing timely support.

Key Responsibilities:
• Provide phone and email support for users
• Troubleshoot issues related to Acturis and Genesys
• Log incidents in ServiceNow for accurate reporting
• Maintain support documentation and user guides
• Escalate complex issues to specialists when necessary

Requirements:
• Customer service mindset with a helping attitude
• Proficient in Ac...