Business Support Agent

Herotel Business is inviting applications for the Business Support Agent position to be based in Tshwane.

Purpose of the Role

The Business Support Agent provides technical support and troubleshooting for customers using wireless, fibre, and voice services. This role involves first line support, striving for first‑time resolution, and managing customer interactions across multiple channels. The agent is responsible for diagnosing and resolving faults, documenting solutions, escalating complex issues to higher‑level teams, and maintaining service levels and customer satisfaction. A solid understanding of networking fundamentals, MikroTik routers, and basic voice/PABX systems is required. The role is ideal for a technically skilled individual with hands‑on experience in ISP/WISP environments and strong problem‑solving and communication skills.

Key Performance Areas

• Provide first and second line support.
• Strive for First Cal...