Found Description
Key Responsibilities
- Global Product Liaison: Partner closely with product and engineering teams in China. Gather local insights, perform benchmarks, and translate complex business needs into detailed briefings and robust Business Requirement Documents (BRDs).
- Feature & Rule Optimization: Own the tactical execution of features that ensuring platform compliance while protecting good couriers.
- Operational Excellence: Map, build, and continuously refine detailed playbooks, lead processes and product improvements.
- Cross-functional Alignment: Lead daily tactical alignments with key local stakeholders, including Operations (Ops), Customer Experience (CX), Legal, and Marketing, to ensure seamless rollouts.
- Product Quality & Benchmarking: Conduct continuous competitive analysis and market benchmarks to identify product gaps and propose features that elevate the courier lifecycle.